Executive Vice President of Operations

Executive Vice President of Operations I. Position Overview The Executive Vice President of Operations is responsible for the strategic planning, execution, and management of the company's overall operational system, ensuring the efficient functioning of trading, customer service, digital asset operations, technical operations, risk control, and cross\-departmental business processes. This role involves translating the company's strategic goals into concrete operational plans and enhancing operational efficiency, service quality, and business stability through process optimization, operational governance, resource allocation, and performance management. II. Key Responsibilities 1\. Global Operations Strategy Formulate and execute the company's overall operational strategy and annual operational plans. Translate business strategies into actionable operational objectives. Establish a global operations management framework and standards. Oversee operational performance across regions and business units. Report major operational matters to the CEO, COO, and the Board of Directors. 2\. Digital Asset Operations Oversee digital asset trading, transfers, settlement, and related operational processes. Manage daily business operations of the digital asset platform. Establish operational standards for digital asset trading and asset management. Coordinate business processes related to wallets, custody, payments, and trading. Ensure the accuracy, timeliness, and traceability of digital asset operational data. 3\. Business Process Management Establish standardized business operational processes. Continuously optimize processes for trading, customer onboarding, fund handling, and customer service. Identify operational bottlenecks and drive process improvements. Promote operational automation and digitalization. Establish mechanisms for cross\-departmental operational collaboration. 4\. Operational Risk Management Establish systems for identifying, monitoring, and controlling operational risks. Oversee operational risks associated with trading, fund handling, and customer service. Collaborate with risk, compliance, and legal teams to resolve major operational issues. Establish business continuity and operational contingency management mechanisms. Investigate and implement improvements for major operational incidents. 5\. Customer Operations and Service Oversee customer service and customer operations systems. Optimize processes for customer onboarding, account management, and customer support. Establish standards for customer service quality and response times. Analyze customer feedback and drive operational improvements. Enhance the efficiency of customer lifecycle management. 6\. Cross\-Departmental Operational Coordination Coordinate with technology, product, finance, compliance, risk, sales, and customer success teams. Ensure the smooth transition of new products and business lines into the operational phase. Participat