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Customer Service Representative
Global Channel Management, Inc.
3d ago
0SupportUnited Stateshimalayas
Customer-Service-RepresentativeCall-CenterCustomer-SupportOptical-IndustryRemote-Customer-ServiceCustomer-RepresentativeCustomer-Support-RepresentativeCustomer-Care-RepresentativeCustomer-Service-AgentCustomer-Service-AssociateCustomer-ServiceEntry-level
Job Description
Customer Service Representative requires:GED, high school diplomaSAPOptical experience1+ years' customer service, hospitality, call centerMS OfficeGood computer navigation skillsAbility to work from homeLaptopLAN connected, no WIFIDUTIES:Answers incoming calls and processes orders. Resolves customer complaints, troubleshoots issues to determine best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Luxottica's Customer Service standards. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up-to 90% of assigned shift. Performs all other duties as assigned. Originally posted on Himalayas