Manager, Data Operations

Location: India- RemoteAbout MediaRadar:MediaRadar, now including the data and capabilities of Vivvix, powers the mission-critical marketing and sales decisions that drive competitive advantage. Our competitive advertising intelligence platform enables clients to achieve peak performance with always-on data and insights that span the media, creative, and business strategies of five million brands across 30+ media channels. By bringing the advertising past, present, and future into focus, our clients rapidly act on the competitive moves and emerging advertising trends impacting their business.Our Content & Data Operations team is the engine behind this intelligence. We work on turning unstructured global ad data into the highly accurate, AI-ready datasets that our clients rely on to make high velocity and impactful media decisions.Position Summary:About this Opportunity:We aren’t looking for a traditional floor manager to just watch queues and collate spreadsheets. We are looking for an operations expert and a strategic partner to the Director.As the Manager of Data Operations, you will lead a group of Team Leads and a large hybrid/remote workforce, transforming them from reactive supervisors into strategic, data-driven coaches. You will sit at the intersection of human intelligence and machine learning—optimizing our classification, attribution, and product catalog workflows while ensuring seamless Global partnership between internal and external stakeholders. RequirementsPrimary Responsibilities and Impact Drivers: (not limited to)Lead and manage the Operations function with 90-100 team members organized across complexity tiers, ensuring operational excellence and scalability.Define and execute the operations roadmap, driving strategic initiatives including automation projects, process optimization, and technology partnerships. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of various internal programs.Analyze operational data and metrics to identify trends, automation opportunities, and areas for continuous improvement, driving innovation in operational processes. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.Communicating process health and Key Performance Indicators (KPIs) to senior management through weekly and monthly reviews.Ensuring the team consistently processes multiple workloads against defined productivity targets and Service Level Agreements (SLAs).Acting as the escalation point of contact for resolving workflow bottlenecks or process-related issues within assigned workflows.Partner with Operations Support Functions (Quality, Training,Program Management, Governance) to ensure consistent quality standards, optimal resource allocation, and effective change management. Identify any key learnings/findings and metrics with regards to Operations process adherence, program improvement opportunity, escalation management opportunity.Develop and mentor high-performing Team leaders and ICs, fostering a culture of ownership, innovation, client first and growth mindset, while building clear career progression paths. Oversee the hiring & training of new team members and support their development.Working with Client Success teams to address and resolve client escalations or data concerns.Role Mandate - How you will move the needleYou start your day diving deep into real-time utilization dashboards and capacity metrics. You analyze this data to anticipate production bottlenecks, evaluate the efficacy of our quality audits, and make rapid, high-judgment decisions on resource allocation across multiple media queues.By mid-morning, you are partnering with your Team Leads. You don't just ask them for status updates; you establish rigorous feedback mechanisms and coach them to perform root-cause analysis on throughput and defect data. You review their capacity roadmaps, ruthlessly prioritize their bandwidth, and ensure they are executing to standard work while fostering a culture of ownership and continuous improvement.In the afternoon, you zoom out to focus on the Global partnership and networking, You collaborate with cross-functional stakeholders— Program Managers, Product, and Governance teams—to gather requirements for new features, propose solutions to bridge gaps in our processes or policies, and architect end-to-end processes that eliminate manual, repetitive tasks.You relentlessly seek out the "voice of the client" (both internal stakeholders and end-users) to validate the real-world efficacy of our data output. You end the day by leading data-driven decision-making, highlighting weekly best performers, and ensuring our cross-trained, fungible workforce is perfectly positioned to execute the next day’s volume.What You Will DeliverSucce