Remote Customer Support - Chat & Ticket Support - Gaming - 06/2026

We Could Use Someone Like You in Our Crew.Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket & Chats Customer Support Mods!Project Hours (All Times Pacific):4:00 AM - 7:00 PM PT(Monday - Sunday)10:30 AM - 2:00 PM PT REQUIREDPlease note: Times are subject to change based on specific client needs.Commitment:Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot.Orientation Begins:ASAPLanguage:EnglishWhat Are We Looking For:A person with a great personality and team player attitudeComes to work ready to go and fully committed to surpassing expectationsHas a knack for solving problems quickly and efficientlyFast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insightsCustomer-friendly demeanor with a flexible attitudeReliable, trustworthy, and dependableExperience with high volume customer serviceExperience and fluency in English writingAdvanced typing skills - minimum 40 wpmExperience with web-based researchExperience working with company escalation policyWorkspace RequirementsTo be considered for this opportunity, you must have:A dedicated desktop or laptop computer running Windows 11 or laterAt least 16 GB of RAMOne of the following processors (or newer):Intel: 13th Generation Intel Core, Intel Core UltraAMD: Ryzen 7000 Series or Ryzen 8000 SeriesDual monitorsA reliable, high-speed internet connectionA high-quality headset with a noise-canceling microphoneA quiet, distraction-free workspace suitable for handling callsWillingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile deviceAbout ModSquad:ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.Originally posted on Himalayas