Program Operations Coordinator - Temporary

**Job Title:** Program Operations Coordinator \- Temporary **Location:** Remote **Compensation:** $19\-$20 per hour, based on experience **Employment Type:** Temporary position on a W2; 6\-12 months with opportunity to extend or become permanent **Schedule:** 10pm\-730am CST, Initial training will be 30\-60 days during the day. **Additonal Schedule Notes:** Required onboarding, training, staff meetings, and other designated sessions may occasionally occur during daytime business hours after initial training period is completed. **About SteadyMD** SteadyMD powers high\-quality virtual care for digital health companies, labs, pharmacies, employers, and other healthcare innovators. We provide a 50\-state virtual clinician workforce, clinical operations, and technology that matches patient needs with the right clinical expertise and maintains a roster of more than 600 clinicians. In October 2025, SteadyMD joined DocGo, combining nationwide virtual care with DocGo's mobile health services to bring care to patients at any address. **Responsibilities** * Continuously monitor clinical and operational queues, clinician coverage, customer support channels, and workflows across multiple virtual healthcare programs. * Manage and prioritize visit flow based on urgency, clinician availability, service\-level expectations, and operational impact. * Provide real\-time operational support to clinicians, including workflow, scheduling, platform, and process\-related questions or issues. * Serve as the primary overnight point of contact for customer support operations, responding to and managing patient/customer inquiries across designated support channels. * Resolve customer support and operational issues within scope and appropriately triage or escalate matters requiring clinical, technical, partner, or leadership involvement. * Monitor queues and workflows for backlogs, aging requests, coverage gaps, service\-level risks, customer experience concerns, technical issues, or other emerging operational problems and take appropriate action. * Troubleshoot operational and technical issues and open, manage, and follow support tickets or escalations through resolution or documented handoff. * Monitor and triage incoming communications across supported channels, including messaging, email, ticketing, phone, and clinical platforms. * Support and appropriately route requests from patients, clinicians, partners, and internal teams based on urgency and area of responsibility. * Respond to unexpected operational disruptions, workflow changes, coverage concerns, and other issues affecting overnight service delivery. * Maintain accurate documentation of consult status, customer support activity, incidents, escalations, service\-level misses, and outstanding work. * Complete required operational reporting and provide clear shift handoffs identifying significant events, unresolved issues, and required follow\-up. * Apply current workflows and operating procedures consi