Platform Support Engineer (L1)

Join NTT DATA and make an impact as a Platform Support Engineer (L1) in a fast-paced environment. You will provide critical first line of support to internal business users, diagnose problems, and work as part of a shift rota. We are looking for a candidate with excellent customer service skills, technical knowledge, and problem-solving skills.RequirementsDemonstrates excellent customer service skills via phone, email and IM chat.Demonstrates excellent communication, problem solving skills and communications etiquette.Ability to use Service Desk standards and follow guidelines, as well as help other interpret policy.Ability to work in a fast-paced environment whilst multi-tasking with a sense of urgency to resolve tickets in a timely manner.Ability to apply technical knowledge to work on tasks assigned.Possesses excellent computer, oral and written communication skills.BenefitsOpportunity to work with a global company with over $30 billion in revenueDiversity and inclusion workplaceCommitment to innovation and R&DEqual Opportunity Employer with a global culture that embraces diversityOriginally posted on Himalayas