Floating Customer Support Assistant

**Feel Seen at Thrive!** Learn more about Thrive here: thrivecommunities.com/ **Pay Range: $35 \- $37 per hour** **Schedule:** Full\-time; Monday \- Friday. Hybrid schedule with three days working in office and two days working remotely. Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award\-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at\-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! **Our Values are simple:** Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. **Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:** * 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday) * Employer matched 401k retirement plan * May be eligible for earned Leasing Commissions * $0 premium medical, dental, and vision insurance effective 1st of the month following your start date * Fully covered Long\-term disability insurance for associates * Fully covered life insurance policy for associates with supplemental life insurance options * 24/7 Everyday Assistance Program (EAP) * Voluntary Critical Illness, Accident, Hospital Indemnity, and Short\-term Disability insurance * Pet Insurance discounts * Parking \& Transit Commuter Benefits * Annual professional development reimbursement * Training opportunities and career progression/growth plans * Company\-wide parties and events **Job Responsibilities** * **Resident \& Property Support** + Provides administrative and operational support to Community Managers, Regional Management, and other property teams as needed. + Serves as a resource for onsite teams by assisting with resident, accounting, and administrative questions and tasks. + Assists with resident communications, including preparation and distribution of required notices and other resident correspondence. + Reviews resident and property information for accuracy and identifies discrepancies or items requiring follow\-up. + Supports the processing and tracking of resident notices, move\-outs, lease\-related documentation, and other resident account activity. + Maintains confidentiality and handles sensitive resident, financial, and company information appropriately. * **Accounting \& Financial Support** + Assists with Accounts Payable processes, including reviewing, coding, entering, and processing invoices for payment. + Assists with month\-end financial procedures, including preparing and reviewing variance notes, preli