AVP, Learning Strategy & Workforce Excellence - Group Claims & Operations

**Date:** Jun 16, 2026 **Primary Location:** Omaha, NE, US **\#job\-location.job\-location\-inline { display:** inline; } **Company:** Lincoln Financial **Alternate Locations:** Work from Home; Charlotte, NC (North Carolina); Omaha, NE (Nebraska) **Work Arrangement:** **Remote :** Work at home employee residing outside of a commutable distance to an office location. **Relocation assistance:** is not available for this opportunity. **Requisition \#:** 76200 The Role at a Glance We are excited to bring on an AVP, Learning Strategy \& Workforce Excellence – Group Claims \& Operations join our Group Protection Claims \& Operations training organization in a remote environment. Background Details As an AVP of Learning Strategy \& Workforce Excellence – Group Claims \& Operations, you will provide leadership, direction and functional expertise to ensure departmental results for Workplace Solutions Operational training needs. You will lead an organization of people leaders, trainers, instructional designers and knowledge management experts supporting new\-hire and ongoing/management training across a variety of products and processes. You will develop and execute strategic planning to deliver for our business partners and customers and ensure our learning and development programming supports their transformational needs. If this sounds like a role for you, please read on! What you'll be doing Sets and executes the Learning \& Development strategy, incorporating emerging trends and partnering with senior leadership to drive enterprise initiatives, change management, and continuous capability building. Leads the design and delivery of comprehensive training programs, ensuring alignment to business priorities, organizational readiness, and measurable improvements in performance, productivity, and quality. Establishes and drives performance outcomes, setting priorities, goals, and KPIs while monitoring results and taking action to meet or exceed business objectives. Builds and leads a high\-performing team, including talent acquisition, development, coaching, and succession planning to strengthen organizational capability. Partners with business leaders and stakeholders to assess learning needs, provide strategic guidance, and ensure effective application of training to on\-the\-job performance. Drives operational excellence and innovation, including strategic process improvements, evaluation of training effectiveness, and optimization of resources (including budget oversight) to enhance impact and efficiency. What we’re looking for **Must\-have experience (Required):** 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's). Strong business acumen and experience leveraging cost\-benefit analyses and metrics to set a strategic vision and measure the outcomes. 10\+ Years experience in trainin