Amazon Connect Support Engineer

Miratech is a global IT services and consulting company that helps visionaries change the world. This role requires a technically skilled professional with 4+ years of experience in CCaaS and cloud-based contact center environments.RequirementsDesign and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platformsCollaborate closely with developers, architects, and platform ownersTroubleshoot and resolve production incidentsPartner with vendor teams to drive operational improvementsDevelop and maintain Amazon CloudWatch dashboardsBenefitsCulture of Relentless PerformanceCompetitive Pay and BenefitsWork From Anywhere CultureGrowth MindsetGlobal ImpactWelcoming Multicultural EnvironmentSocial Sustainability ValuesOriginally posted on Himalayas