Director, Ambassador & Lifecycle Programs

Position: Director, Ambassador & Lifecycle Programs Reports to: ExecutiveDirector, Institutional Relations   Department:Institutional Relations, CollegeStudy Location: U.S.Remote Who we are: CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Why work with us: You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change! You will receive a competitive total rewards package (only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: Paid time off and Parental leave Gym Reimbursement Program Employee Assistance Program Short-term & Long-term Disability 6 floating Fridays (based on our eligibility rules) CIEE Study Abroad Program discounts 403(b) Retirement Plan with employer contribution Insurance Coverage (life, travel, medical, dental, and vision) Flexible Spending Accounts/Health Savings Accounts (medical and dependent) Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place. Who you are: The Director, Ambassador & LifecyclePrograms is a strategic leader responsible for the vision, growth, and performance of CIEE's Ambassador Programs and Lifecycle Sales initiatives. This role oversees a team of managers responsible for ambassador engagement, alumni lifecycle sales & marketing, and conversion strategies that support participation across CIEE's portfolio of study abroad programs. You are both a strategist and people leader who excels at connecting engagement programs to measurable enrollment outcomes. You combine strong leadership, operational excellence, data-driven decision making, and cross-functional collaboration to build scalable programs that strengthen customer relationships from initial participation through repeat enrollment. Working closely with Institutional Relations, Marketing, Enrollment, Operations, andCollege Study Abroad Leadership, you will develop long-term strategies that leverage ambassadors, alumni engagement, and lifecycle communications to drive brand affinity, referrals, enrollment growth, and customer lifetime value. What you’ll do: Leadership & Team Oversight Directly manage and coach a team of managers responsible for Ambassador Programs and Lifecycle Sales initiatives. Establish departmental goals, priorities, and performance expectations aligned with organizational objectives. Foster a culture of accountability, innovation, collaboration, and continuous improvement. Support professional development and growth opportunities for team members. Ensure successful execution of annual program plans, budgets, deliverables, and performance goals. Strategic Planning & Program Development Develop and execute a comprehensive strategy for ambassador engagement and alumni lifecycle conversion. Establish the long-term roadmap for programs designed to increase participation, referral activity, customer retention, and repeat enrollment. Ensure alignment between ambassador programming, alumni engagement, lifecycle communications, and enrollment objectives. Identify opportunities to create and scale programs that support the student journey from high school participation through college study abroad enrollment. Evaluate and pilot new engagement models, outreach strategies, and customer experiences that improve program effectiveness and return on investment. Lifecycle Sales & Enrollment Growth Provide strategic oversight of CIEE's alumni lifecycle strategy and associated enrollment goals. Monitor performance across the lifecycle funnel, including engagement, lead generation, application activity, and enrollment outcomes. Establish annual conversion goals and key performance indicators tied to enrollment growth and participant retention. Identify opportunities to increase customer lifetime value and repeat participation across CIEE programs. Ambassador Program Strategy Oversee recruitment, engagement, training, performance management, a