Technical Support Specialist - L1

About the company: Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world.About the Job:The Technical Support Specialist - L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client's services. Responsibilities: Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity) Deliver customer support via phone, email, or chat. Log and manage support tickets accurately Escalate complex issues to higher-level teams when needed. Monitor systems to proactively detect and address issues. Assist users with basic software/system training Perform routine maintenance tasks (updates, backups, checks) Qualifications: Minimum 1 year of experience in a similar technical support role Bachelor's degree or equivalent qualification Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking Strong communication and customer service skills Solid troubleshooting and problem-solving abilities Certifications like CompTIA A+ or Microsoft Fundamentals are a plus If you are interested, please send your CV to or apply below.Originally posted on Himalayas