Technical Support Specialist - L1

About the company: Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world.About the Job:The Technical Support Specialist - L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client's services. Responsibilities: Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity)Deliver customer support via phone, email, or chat.Log and manage support tickets accuratelyEscalate complex issues to higher-level teams when needed.Monitor systems to proactively detect and address issues.Assist users with basic software/system trainingPerform routine maintenance tasks (updates, backups, checks)Qualifications: Minimum 1 year of experience in a similar technical support roleBachelor's degree or equivalent qualificationBasic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networkingStrong communication and customer service skillsSolid troubleshooting and problem-solving abilitiesCertifications like CompTIA A+ or Microsoft Fundamentals are a plusIf you are interested, please send your CV to jobs@mindplus.global or apply below.Originally posted on Himalayas