Traveling Medical Assistant Lead

**POSITION SUMMARY:** The Travel Medical Assistant (TMA) Team Lead is a peer level leadership role within the Operations team, reporting to the Operations Supervisor. In this role, you will support the Operations Supervisor with a team of medical assistants deployed to various long\-term care facilities to ensure successful delivery of IPVs. This position will require organization, dependability, punctuality, and good communication skills. **PRIMARY RESPONSIBILITIES:** * Fulfill all duties and responsibilities of the Travel Medical Assistant role. * Maintain a travel productivity rate of minimally 50% to 60% each month based on home location, visit demand and ability to travel locally vs overnight. * Serve as the primary subject matter expert and escalation point for assigned travel medical assistants, providing real time peer level support to resolve day\-to\-day operational questions and workflow challenges before escalating to the Supervisor as needed. * Support the rollout of new processes and initiatives for the TMA team by communicating updates to peers, answering workflow questions, and providing feedback to leadership on adoption challenges. * Proactively identify workflow inefficiencies and communicate observations to the Supervisor and Operations team to support onsite visits and remote work completion. * Model and reinforce adherence to policies, procedures, and TMA workflows; escalate concerns, risks, or compliance issues to leadership promptly and with appropriate documentation. * Support the onsite and remote training and onboarding of new and existing Travel Medical Assistants by delivering structured workflow guidance and flagging competency concerns to the Supervisor. * Assist with troubleshoot travel logistics and remote assignments. * Conduct training sessions and provide ongoing support to team members and new hires to enhance their knowledge of our operations. * Audit TMA talk tracks and assignments to accuracy workflow adoption. * Troubleshoot EMR issues for the team. * Connect MAs with their assigned Advanced Practice Providers (APPs) when newly paired to ensure the appropriate workflow. * Maintain frequent clear, concise communication with the Travel Medical Assistants and Operations Supervisors. * All other duties as assigned. **MINIMUM REQUIREMENTS** * Ability to travel onsite 50%\-60% each month. * Current CMA/CCMA/RMA Certificate or completion of a CAAHEP accredited/medical assisting program. * Proof of CPR and First Aid Certification (For all Onsite or Hybrid Remote Medical Assistants) * 3 years of relevant work experience, preferably in primary care: internal medicine, geriatrics, or family medicine. * Reliable transportation and unrestricted driver’s license * Willing to travel per the above requirements. May require occasional weekends as needed but primary work schedule will be M \- F. * Proficient in Microsoft Software (Word, Excel, PowerPoint, and Outlook), TriMed, Monday, Virtual Meeting Programs, and Various