Account/Project Manager at Klaviyo agency

Remote · Contract **6\-Month Contract at a Growing Ecommerce Agency — Remote, North America** Are you an account or project manager with agency experience with Klaviyo? If so, we'd like to talk. Fuel Made, a Shopify and Klaviyo\-focused ecommerce agency, is looking for a Klaviyo\-experienced account manager to add delivery capacity while members of our team take planned leaves over the coming months as our ecommerce clients head into their busiest season of the year. This is a six\-month contract engagement supporting active client projects, ongoing retainers, and peak\-season delivery. We're looking for someone who can step in quickly, bring calm structure to complex work, and keep projects, timelines, clients, and internal teams moving smoothly. **WHAT WE'RE LOOKING FOR** -------------------------- * 2\+ years account or project management experience in an agency working with Klaviyo. * Strong client\-facing communication, follow\-through, and project ownership — you're confident leading client calls and being the primary point of contact for the engagement. * Organized, detail\-oriented, calm, and resourceful in fast\-moving work. * Comfort coordinating strategists, copywriters, designers, developers, and clients. * Practical judgment around scope, timelines, priorities, and client experience. **WHAT YOU'LL DO** ------------------ We care about two things: high\-quality delivery and an amazing client experience. You'll support that by: * Serving as the primary point of contact for a portfolio of clients, owning the communication cadence and overall client experience. * Owning account status updates, project flow, and follow\-through. * Keeping Asana clear, current, and useful. * Coordinating priorities and deliverables across strategy, design, development, and Klaviyo work. * Surfacing risks, deadlines, dependencies, and tradeoffs early. * Protecting team capacity and client trust during a busy season. **WHY YOU MIGHT LIKE WORKING WITH US** -------------------------------------- * We're a focused ecommerce agency with a clear lane and high standards. * We choose our clients carefully. Team happiness is a top priority! * You'll work with a skilled, friendly, upbeat team that cares about quality and clarity. * This is a meaningful, high\-trust role where your contribution will matter from week one. * We treat contractors as true partners — clear scope, real ownership, respectful communication. **ENGAGEMENT DETAILS** ---------------------- * Term: six months. Fuel Made is growing — if that continues, there's real potential for this engagement to extend or evolve into a longer\-term role. That said, at this time we make no commitments beyond the initial six\-month term. * Contract role, remote. * Must be based in North America and available for regular overlap with U.S. business hours. * Target start: as soon as possible.