Payment Operations Manager

Growe welcomes those who are excited to:Monitor that payment methods work properly, escalate issues to respective providers and teams;Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;Review and create backup/contingency and emergency plans;Create monitoring guidelines and procedures for monitoring and support teams;Report daily and weekly payment activities and issues to the Head of Operations;Assist with the integration of new payment providers/methods;Suggest product/flow improvements (e.g., validation fields, placeholders on forms);Handle requests from customer support;Test new payment methods integrations/deployments;Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.We need your professional experience:2+ years as a billing/payments manager/support or similar role in online payments;Confident in dealing with numbers and processing of financial/transactional information;Advanced Excel and other MS Office software user;Good understanding of online payments technical integrations, funnels, flows;Experience in written and oral communication with foreign customers or partners;Deep understanding of payment and transactional systems and services;Upper-Intermediate English proficiency.;Experience with the iGaming industry will be a plus.We appreciate if you have those personal features:Attention to details;Multitasking and quick task execution;Good level of communication skills;Team player skills;Ability to make decisions independently.We are seeking those who align with our core values:GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.Originally posted on Himalayas