Global Live Operations Specialist

About the TeamThe Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy, and a high-quality experience for Consumers, Merchants, and Dashers.Within this group, the Global Live Operations team serves as the execution arm of the Live Operations Strategy & Operations (S&O) team, supporting real-time decision-making and operational continuity across the marketplace.We partner closely with S&O stakeholders to execute structured workflows, monitor live operations, and respond to disruptions such as severe weather, holidays, and demand spikes. Our team plays a critical role in ensuring that strategic decisions are implemented accurately and consistently in real time to maintain delivery quality and marketplace stability.About the RoleNote: This role requires working a consistent shift, including weekends and holidays.As a Global Live Operations Specialist, you will execute structured, real-time workflows that support delivery quality and operational performance across DoorDash’s marketplace.This is a hands-on, execution-focused role where you will follow established playbooks, monitor live operations, and take action to resolve issues as they arise. Over time, you will build the judgment to identify patterns, escalate effectively, and contribute to improving and automating our workflows.This role is best suited for individuals who are detail-oriented, reliable, and comfortable working in a fast-paced, remote environment with clear processes and expectations.You’re excited about this opportunity because you will…Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)Monitor live dashboards and respond in real time to emerging issues impacting deliveriesInvestigate individual deliveries or operational anomalies and escalate findings appropriatelyResearch local events or conditions that may impact operationsCommunicate clearly and professionally with cross-functional partners to share updates or escalate issuesFollow established playbooks consistently, while identifying opportunities for clarification or improvementSupport testing of new tools and workflows, and provide structured feedback to improve efficiency over timeWhat Success Looks Like In your first 3–6 months, you will:Execute core workflows independently with high accuracy and consistencyDemonstrate strong attention to detail in repetitive, high-volume tasksIdentify and escalate operational issues in a timely and effective mannerBuild familiarity with key tools, dashboards, and playbooksContribute thoughtful feedback to improve workflows and reduce manual effortWe’re excited about you because…You are highly detail-oriented and take pride in executing tasks accurately and consistentlyYou are reliable and able to stay focused during structured, shift-based workYou are comfortable following established processes, while learning when to escalate or ask questionsYou communicate clearly, respectfully, and professionally in a remote work environmentYou work well with others, approach challenges with a collaborative mindset, and handle feedback constructivelyYou remain calm and focused in time-sensitive or fast-paced situations, and can manage multiple tasks and prioritize effectivelyYou are comfortable performing repetitive, detail-oriented work with consistency and accuracyYou are comfortable working a consistent schedule, including weekends and holidays (8AM–4PM ET shifts)Basic QualificationsHigh school diploma or equivalentAbility to work scheduled shifts, including weekends and holidaysStrong attention to detail and ability to perform repetitive tasks with high accuracyClear written and verbal communication skillsPreferred QualificationsBachelor’s degree or equivalent experienceExperience in operations, logistics, customer support, or other structured, process-driven environmentsFamiliarity with spreadsheets (Excel or Google Sheets)Basic experience working with data or operational tools (e.g. Mode Analytics, Sigma/Looker/Power BI Dashboards) We expect this position to be filled by 7/18/26.CompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.To learn more about our benefits, v