Client Care Coordinator

**Client Care Coordinator** **Remote \| Full\-Time \| California residents only** Integrated Therapy and Recovery, Inc. is seeking an organized, responsive, and client\-centered **Client Care Coordinator** to manage incoming referrals and guide clients through scheduling and intake. The role focuses heavily on Veterans referred through the VA Community Care Network, with support for other referral sources as needed. **Responsibilities** * Receive, review, and track incoming referrals and authorizations. * Contact prospective clients promptly and explain the intake process. * Coordinate scheduling and match clients with an appropriate therapist. * Send portal invitations, intake paperwork, appointment information, and reminders. * Follow up with clients who have not responded or completed required steps. * Track authorization details, visit limits, expiration dates, and pending requests. * Identify missing referral information and follow up with referral sources. * Coordinate communication among clients, therapists, referral sources, and the administrative team. * Assist with records requests and other referral\-related documentation. * Maintain accurate, HIPAA\-compliant records of outreach, referral status, and pending actions. * Escalate clinical, eligibility, authorization, or safety concerns to the appropriate team member. * Provide regular updates on pending referrals, scheduling barriers, and completed intakes. **Qualifications** * At least two years of experience in healthcare administration, client coordination, medical scheduling, referral management, or behavioral health administration. * Strong organization, follow\-through, and attention to detail. * Warm, professional phone and written communication. * Comfortable contacting clients via call, email and text \- and following up consistently. * Ability to manage multiple referrals and deadlines simultaneously. * Ability to work independently and reliably in a remote environment. * Experience handling confidential information. * Proficiency with email, spreadsheets, electronic records, virtual communication platforms, and AI. **Preferred Experience** * Behavioral health or therapy practice administration. * VA Community Care, TriWest, Optum, military healthcare, or Veteran services. * Referrals, authorizations, or medical records requests. * SimplePractice or another electronic health record system. * Telehealth coordination. **Remote Work and Technology Requirements** * Reliable high\-speed internet capable of consistently supporting video meetings, cloud\-based applications, and internet\-based phone services * Access to a dependable computer with a functioning camera, microphone, and speakers * The ability to use Microsoft Teams, Microsoft 365, web\-based healthcare systems, and other online platforms simultaneously * A private, quiet workspace where confidential conversations and protected client information cannot be seen or overheard * A secure, password\-protected inter