Senior Servicing Operations Analyst-Remote

OverviewThe Senior Servicing Operations Analyst improves operational efficiency by analyzing and optimizing complex processes, identifying automation opportunities, and supporting strategic planning. The role leads UAT activities, ensures workflow continuity, and uses data to measure the impact of changesResponsibilitiesLead process improvement initiatives and optimization of complex processesPerform analysis of operational processes and recommend automation, optimization, and modernization opportunitiesSupport leadership by assisting with requirements, prioritization, and strategic planning.Analyze, document, and map operational processes to ensure alignment with project objectives.Lead UAT strategy, risk identification, test planning, and defect escalationOversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignmentEvaluate downstream system impacts and coordinate solutions with IS and reporting partners.Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions.Manage high‑visibility reporting, documentation, and communication for senior leadership.Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members.Support regulatory, compliance, audit, and risk management activities through expert‑level analysis.All other duties as assigned.QualificationsHigh School Diploma or equivalent required.Minimum of 7 years of experience in business analysis, process engineering, or related discipline.Proven track record of leading complex requirements and driving transformation initiatives. Expert-level expertise in mortgage servicing operations and associated systems. Strong proficiency with Microsoft Office, including advanced Excel.Advanced SQL proficiency. Demonstrated ability to influence stakeholders and support effective decision-making. Exceptional written, verbal, and executive-level communication skills. Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred. Ability to independently manage multiple high-priority initiatives simultaneousExperience working within Agile, Waterfall, and hybrid project delivery methodologies.Desired Skills and QualificationsBachelor's Degree or equivalent in Business, Finance, Computer Science or ralated field. Hands-on experience with MSP or other complex mortgage servicing platforms.Proven experience designing or coordinating automation, workflow, or digital transformation solutions. Lean Six Sigma or similar process improvement certification.Proficiency with PowerBI or comparable business intelligence and reporting.Demonstrated success leading enterprise-wide intiatives or large-scale operational projects.Total RewardsLoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insuranceTime Off: Paid holidays, vacation, and sick leaveRetirement & Investment: Matching 401(k) plan and employee stock purchase planWellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-beingEmployee Recognition: Programs that celebrate achievements and milestonesLifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.Compensation Range: $74,600- $139,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.Build Your Future with LoanCare®At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.Here, you’ll find:A culture that helps you thrive, with resources and support to fuel your growthFlexibility to work remotely, while staying connected through virtual engagementOpportunities to make a real impact in an industry that touches millions of livesIf you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.Work ConditionsAble to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.Physical Demands Sitting up to 90% of the timeWalking and standing up to 10% of the timeOccasional lifting, stooping, kne