Technical Support Engineer

Position: Technical Support Engineer Location: Mexico (Remote) Employment Arrangement: This role will be employed via an Employer of Record (EOR) in Mexico, in accordance with local employment laws. Move Security Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time. About Acre At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most. Your Impact We’re looking for a Technical Support Engineer to join our global Support team. This role is critical to supporting our Spanish-speaking customers and enabling Acre’s continued growth across LATAM. You’ll develop deep technical knowledge of our products and integrations while delivering high-quality, customer-focused support in both Spanish and English. What You’ll Do In addition to the above, your key responsibilities will include:Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologiesProvide technical support to customers via calls, tickets, and other channels in Spanish and EnglishTroubleshoot software, networking, and system-level issues with a strong focus on customer experienceParticipate in continuous testing of software and integrations to support quality assurance effortsSupport customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverageMaintain accurate documentation and records within support and ticketing systemsContinuously build technical and product expertise to improve issue resolution and customer outcomesWhat You’ll Bring To succeed in this role, you'll need:Strong customer service and communication skillsExcellent analytical and troubleshooting abilitiesFluency in Spanish and proficiency in English (written and verbal)Strong organizational skills and high attention to detailAbility to learn quickly and perform effectively in a fast-paced environmentStrong time management skills with the ability to multitaskFamiliarity with Microsoft operating systems and networking fundamentalsPreferred:Experience in a technical support or customer service role, ideally in a call-center or SaaS environmentExposure to software testing, system integrations, or quality assurance activitiesA degree in Information Technology, Systems, Engineering, or equivalent practical experienceCompTIA certifications (A+, Network+, Security+) What’s in It for You We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities:Be part of a disruptor – Help move security forward with a company that challenges the status quoLearn from industry leaders – Work alongside experts and innovators in security technologyDrive meaningful impact – Your work will directly support customers and protect critical infrastructureAdvance your career – Access professional development, training, and growth opportunitiesEnjoy competitive rewards – We offer a competitive compensation package and locally compliant benefitsJoin the Future of Security At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Originally posted on Himalayas