Service Desk Technician

**About Bridge Defense.** Bridge Defense is redefining how modern defense technology is delivered. Based in Washington, D.C., we are built for the dynamic mission environment facing the Department of Defense, the Intelligence Community, and federal law enforcement agencies. We provide full\-spectrum national security solutions that combine secure infrastructure, cleared talent, and mission\-ready software to meet evolving defense challenges. Our services include secure software development in classified environments and the design and implementation of advanced IT and cybersecurity capabilities ranging from secure cloud architectures and enterprise infrastructure to data center operations, scientific analysis, cutting\-edge cyber defense, and intelligence analysis. We are led by technologists and veterans with firsthand mission experience, which enables us to understand both the operational realities and the innovation needed to succeed. Our approach is agile and outcome\-based, delivering results in weeks rather than months whenever possible. At Bridge Defense we value people, integrity, and excellence. We foster an environment where innovation thrives in support of traditional mission requirements. Our team members receive competitive compensation, robust benefits, professional development and certification opportunities, and clear paths for growth while working on the nation’s most critical projects. **Core Values:** * *Innovation \& Responsiveness*: We push beyond legacy models with efficient, tech\-led solutions built to scale and evolve. * *Trusted Performance*: Security, compliance, and deep experience in delivering to demanding environments guides all we do. * *Mission Focused Expertise*: From veteran leadership to cleared engineers, our people understand both the technology and the mission. **Summary:** Bridge Defense seeks highly qualified Service Desk Technicians to support the Army Enterprise Service Desk under an existing contract. This position serves as the initial point of contact for customers requiring technical support for hardware, software, systems, and applications in a fast\-paced enterprise environment. Candidates must reside near Luray, Virginia as this is a Service Contract Act opportunity. This is a remote position. **Essential Duties and Responsibilities:** * Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, subsystems, and applications. * Assist customers with navigating application menus and remotely access customer systems when necessary. * Troubleshoot network connectivity issues, including VPN access and remote user support. * Support users with Active Directory account unlocks and password resets. * Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook. * Develop and maintain productive customer relationships while delivering excellent customer service. * Provide alternativ