IT Applications Support Analyst

**Summary** The Level I IT Application Support Analyst provides front\-line support to internal and external customers by addressing technical issues, documenting processes, and collaborating with IT teams to ensure operational stability. This entry\-level position focuses on learning systems, tools, and processes in a fast\-paced technical environment. **Essential Functions** * Provide friendly, fast, and effective support in person, via email or Microsoft Teams using remote tools. * Maintain and process Jira backlog tickets. * Troubleshoot reported issues submitted through the ticket portal, email, and Microsoft Teams. * Provide on\-site support at company events, troubleshooting order and site issues for customer service teams. * Navigate CRM systems to research customer account and order details when troubleshooting reported issues. * Maintain team procedures and documentation. * Collaborate with global teams to meet market needs. * Participate in an on\-call rotation and provide support outside standard business hours as needed. **Skills \& Qualifications** * Excellent verbal and written communication. * Basic troubleshooting and incident resolution skills. * Understanding of software development lifecycle (SDLC) basics. * Ability to read and interpret system\-level error logs. * Competency with AI tools for research, troubleshooting, and documentation. * Familiarity with Git repositories. * Experience using Outlook, VPN, and Duo. * Experience with Atlassian tools such as Jira and Confluence (preferred). * Basic database querying / SQL experience (preferred). * Experience with a CRM system (preferred) **Required Education and Experience:** * Associate degree, technical certification, or equivalent experience. * 1 year of relevant experience. * A combination of education and experience may meet this requirement. **Preferred Education and Experience:** * 1–2 years in a technical support or helpdesk role. **Supervisory Responsibility:** This job does not have supervisory responsibilities. **Work Environment:** This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment. **Position Type/Expected Hours of Work:** This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 8 a.m. to 5 p.m., with an hour lunch, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Employees are also expected to work at least one non\-convention farm event a year and to work at the annual company convention. Exact hour requirements can be reasonably modified as necessary for the business needs by the employee’s manager. **Physical Demands:** The physical demands described here are rep