QBO and Omni Experts

Remote (United States) Contract **Role Overview:** We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium\-sized business) owners. This role involves answering both general help questions and complex, data\-heavy accounting queries. **Requirement:** * Active user of QuickBooks Online (QBO) * Proven experience in accounting or bookkeeping * Prior experience with omnichannel chat support * Strong understanding of financial concepts and data analysis * Ability to handle complex, data\-driven accounting questions * Experience working with SMB clients is preferred. **Responsibilities:** * Respond to customer queries via omni chat platforms * Handle accounting\-related questions requiring deep financial expertise * Support SMB business owners with bookkeeping and financial guidance * Analyze and interpret financial data to provide accurate responses * Complete assigned PPT\-based tasks as needed **Nice to Have:** * SMB business owners with hands\-on accounting experience * Previously engaged experts with relevant domain expertise * Accountants/bookkeepers comfortable with high\-volume, data\-heavy queries