Triage Medical Assistant [Full-Time]

**About Guideway Care\*** Guideway Care is **The Patient Activation Company™**. We don't just "engage" patients; we **activate** them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI\-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ **Job Summary:** We are seeking a detail\-oriented, tech\-savvy, and compassionate **Medical Assistant (MA)** to join our Remote Triage Team. In this virtual care role, you will be the front line of non\-clinical patient support—gathering key information, coordinating communication between patients and providers, and guiding patients toward appropriate next steps in their care journey. The Remote Triage MA plays a vital role in ensuring timely follow\-up and seamless communication in high\-volume, multi\-specialty settings. Your ability to remain calm, professional, and personable during patient interactions is essential to building trust and delivering excellent service. **Shifts available:** * Monday \- Friday: 10:00 AM \- 7:00 PM CST **Essential Functions:** * Manage **inbound and outbound patient communications** via phone and secure messaging with professionalism, accuracy, and compassion. * **Collect patient information** including symptoms, demographics, and medication updates, and document these appropriately in the **Electronic Medical Record (EMR)**. * Use **pre\-approved clinical triage protocols and scripts** to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation). * Assist patients with navigating digital tools (e.g., patient portal), appointment follow\-ups, and non\-emergent health concerns. * Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork. * Maintain accuracy and compliance with HIPAA regulations and internal documentation standards. * Any other duties nessessary to drive our values, fulfill our mission, and abide by our company values. **Required Skills/Abilities:** * Completion of an **accredited Medical Assistant program** and active **Medical Assistant certification (CMA, RMA, NCMA, or equivalent)**. * **Minimum of 3–5 years' experience** in a healthcare setting such as **primary care, ambulatory care, or community health**. * Prior **telehealth, remote triage, or virtual care support experience** preferred. * Strong communication skills with a calm, professional phone demeanor. * Excellent computer proficiency and experience working with **EMRs (Epic, Cerner, Greenway, etc.)**. * Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly. * Deep commitment to patient privacy, confidentiality, and empathetic service. **Supervisory Responsibilities:**None **Travel Requirements****:** 0% **Work Authorization:** * Guideway Care