Associate Customer Success Specialist

Remote: Must live near a major airport and be able to travel up to 25% as neededAbout UsCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.Position SummaryThe Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance,assistingwith basic training, and documenting client engagements. Working closely with a Customer Success Specialistand Customer Success Manager, the Associate CSS helps customers achieve standardutilizationbenchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes. Position Responsibilities & Essential functionsPartner with the assigned CSM/CSS to support best‑in‑class service for clients.Provide guidance on navigating CDK systemsDeliverfoundational product walk‑throughs and basic workflow guidance for end users.Follow establishedutilizationbenchmarks and guide customers on standard best practices to achieve them.Assistwith client training sessions (virtual and onsite), scaled webinars, and reference materials.Document all client interactions, action items, and outcomes in internal systems with high accuracy.Identifyroutine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.Support value conversations by reinforcing how standard features and workflows help achieve client goals.Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.Perform other related duties as assigned.QualificationsStrong written and verbal communication skills.High sense of urgency; able to de‑escalate routine issues using empathy.Effective time management and consistent on‑time delivery of assignments.Exhibits a strong customerservice-orientedmindset.Organization and prioritization skills; attention to detail in documentation.Ability to clearly explain product fundamentals and standard workflows.Familiarity with dealership operations or business process environments.Associate’s degree or equivalent experience.Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysisAbility to work independently with guidance from CSS/CSM and collaborate within a team.Comfortable operating in aremote andtravelroleAbility toTravel up to25%to dealership locations.PreferredQualifications1–2 years of professional experience (customer success, support, training, or client‑facing role preferred).Experiencewithautomotive workflows or dealershipoperations.Familiarity with CDK’s solutions, implementation, and service models.Experience delivering or supporting end‑user training (virtual/onsite).Bachelor’s degree (BA/BS).Exposure to Salesforceorothercustomer documentation tools.Physical Requirements: Operate Computer Hardware and Other Office Equipment:Constantly.Repetitive Motion:Frequently​.Position and Move Items: ​​Frequently.Physical Demands:Up to15LB.Remain in a Stationary Position: Frequently.Move About:Frequently.Adjust Posture for Movement:Frequently.Ascend and Descend:Occasionally.Observe or Inspect Details:Frequently.Communicate Information and Ideas so thatOthers will Understand: Constantly​. Exposure to Outdoor Weather Conditions:OccasionallyDetects Auditory Cues:Frequently​.Exposure to Confined Spaces:Occasionally.Operate a Vehicle Safely:FrequentlyAbility to Navigate Airports, Transportation, and/or Other Travel Related Tasks:occasionally Compensation: $60,000 - $65,000CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal O