Customer Support Assistant

**The Opportunity** At VirtualPostMail, we are passionate about our job and our team. An important aspect of our company is that we strive for continuous growth by nurturing the professional and personal development of our team members. As a whole, we empower one another by creating an environment that allows our employees to work with their unique strengths to hone their skills. We also challenge each other to broaden our capabilities and perspectives. We are a fast\-growing Commercial Mail Receiving Agency (CMRA) that started in California. We provide mail solutions for clients around the world, including small businesses, freelancers, consultants, and more. We have been in business for over 10 years and have expanded to Nevada, Delaware, Florida, and Texas in recent years. As our plans for expansion continue, we are looking for additions to our team nationwide! In this Entry\-Level **Customer Support Assistant** (CS) position, we are seeking an individual who thrives in a collaborative team environment and brings a **respectful, positive, and personable energy** to work every day. You will be operating in a **fast\-paced environment** where extreme **attention to detail** is crucial. Because our company is scaling rapidly, we need team members who are adaptable to change, agile, and genuinely eager to learn. In return, you will be working in a fast\-paced but fun, supportive, and friendly environment where **your ideas are valued, your hard work is recognized, and your achievements are celebrated**. *Note: Comprehensive training will be provided for this position. We proudly welcome and celebrate diversity from all walks of life, firmly believing that our unique differences are what build a healthy, resilient, and strong work community.* To learn more about our history, services, and team, please visit our website at: www.virtualpostmail.com **Key Responsibilities** As a CS Assistant, your mission is to deliver unparalleled customer service. You will need to demonstrate excellent professional communication skills, both in writing and when speaking directly with clients, and collaborate seamlessly across different internal departments to resolve issues efficiently as they arise. * **Email Management:** Monitoring and responding to customer email inquiries in a timely, accurate, and professional manner. * **Client Interaction:** Meeting and speaking directly with our clients via online meetings or phone calls to address their needs, build relationships, and provide support. * **Performance Metrics:** Actively working toward meeting and exceeding performance scores. * **Operational Alignment:** Developing a deep, foundational understanding of how our internal Operations flow. * **System Mastery:** Mastering our internal communication platforms and CS tools to maintain smooth workflows. * **Holistic Knowledge:** Becoming a well\-rounded expert by understanding our service catalog and what we offer. **Required Qualities \& Qualifications**