Technical Writer

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self\-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. **You will make an impact:** The Technical Writer develops clear, accurate, and user\-centric documentation that supports successful adoption of the elluminate platform. Working closely with product managers, engineers, and subject matter experts, this role translates complex product functionality and workflows into practical, task\-based documentation. Technical Writers actively explore and test the product to validate documentation and ensure accuracy. Documentation is delivered primarily through the elluminate Help Center and evolves alongside frequent product releases and enhancements in a fast\-paced SaaS environment. Accelerate your skills and career within a fast\-growing company while impacting the future of healthcare. **Your day to day:** * Research, write, edit, and maintain product documentation for the elluminate platform, primarily delivered through the elluminate Help Center. * Create a variety of documentation formats including help articles, user guides, quick reference materials, workflow documentation, video scripts, and instructional content. * Collaborate with product managers, engineers, subject matter experts, and GEL team members throughout the product development lifecycle, while independently exploring the product to understand functionality, workflows, and upcoming enhancements. * Test and validate documented workflows within the product to ensure accuracy and usability. * Translate complex product functionality and workflows into clear, concise, task\-based documentation that supports multiple user personas. * Develop documentation that explains feature functionality, practical use cases, and best practices for how workflows support successful product adoption. * Organize and structure documentation to ensure content is intuitive, searchable, and optimized for AI\-assisted knowledge discovery. * Maintain consistency in terminology, tone, and structure across all documentation, adhering to established documentation standards and style guidelines. * Ensure documentation is updated in alignment with product releases, enhancements, and workflow changes in a fast\-paced, iterative development environment. * Conduct periodic audits to ensure documentation accuracy, completeness, and relevance. * Gather feedback from users and internal teams and use documentation analytics to continuously improve content quality while advocating for the user experience. * Leverage AI\-assisted tools to support documentation workflows, including research, content structuring, and content optimization.