Moving Help Phone Agent - Part Time (Remote)

**Moving Help Phone Agent \- Part Time (Remote)** ------------------------------------------------- U\-Haul is looking for an organized, friendly, and motivated part time call center representative who can work remotely! A Moving Help Specialist supports customers in a high\-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer Support Specialist Responsibilities:** * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through phone calls, chats, and emails. * Acknowledging and resolving customer complaints. * Processing, rebooking, and modifying orders. * Keeping records of customer interactions, transactions, comments, and complaints. * Communicating and coordinating with colleagues and supervisors as necessary. * Providing feedback on the efficiency of the customer service process. * Ensure customer satisfaction and provide professional customer support. **Minimum Qualifications:** * High school diploma or GED * Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion * Intermediate keyboarding and computer skills * Ability to navigate and use multiple computer programs at once * Active and attentive listening * Experience working with customer support Perks of joining the U\-Haul fleet! **Compensation:** U\-Haul offers part time Moving Help Specialists an hourly base pay of $15\.00 when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. *Note: Hourly base wage may be higher, depending on state or local minimum wage laws.* **Exclusive U\-Haul** Benefits **Designed for Your Success:** Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. **Scheduling Requirements:** The Moving Help team is available to assist customers from 6:00 AM \- 4:00 PM via phone, and from 6:00 AM \- 5:00 PM via chat. * Part Time: Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs) * Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days) * Currently, shifts are available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time) * Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday f