Director of Client Services

About Jumpfactor We're a globally recognized B2B growth agency engineering scalable revenue systems for MSPs and B2B tech companies. We don't just retain clients we turn them into long-term growth partners. Built on accountability, systems thinking, and a relentless drive to improve.The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential.What you'll ownClient retention, churn strategy, and NPSMRR growth, upsell and cross-sell targets per AMCampaign ROI — CPL and MCAC within targetDaily coaching and development of Account ManagersSOPs, KPIs, and department-wide cadencesClient escalations and root-cause resolutionWhat you bring6+ years in digital marketing; 3+ years in account management2+ years managing teams of 5+ direct reports4+ years hitting retention, upsell, and churn KPIsDeep knowledge of SEO, paid media, inbound, and webSystems-first mindset with SOP and KPI development experienceTraction EOS or Rockefeller Habits familiarity is a strong plusThis role isn't for you if…You develop up, not downProcess and cadence feel optional to youYou need a playbook handed to youWhy JumpfactorCompetitive comp with performance-based bonuses100% remote, skilled international teamPaid training, events, and weekly learning programsReal career advancement in a fast-growing agencyEight Growth500 awards. $1.9B in client revenue. This seat belongs to someone who builds high-performance teams!Originally posted on Himalayas