Sr CMDB Discovery Engineer

OverviewJoin an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!Position Summary:The primary purpose of the Senior Configuration Management Database (CMDB) Engineer role is to own and lead the strategy, governance, and continual improvement of automated discovery capabilities to ensure the CMDB remains accurate, complete, and reliable. This role is accountable for driving crossfunctional collaboration to achieve comprehensive visibility into the IT environment, while establishing standards, oversight, and optimization practices that preserve the integrity and value of CMDB data. Responsibilities Geo-Salary InformationAn in-person interview may be required during the hiring processState specific pay scales for this role are as follows:$94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)$85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)$77,283 to $146,464 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.ResponsibilitiesEssential Job Functions: CMDB Architecture & Design  Own and lead the CMDB data model strategy, including CI classes, relationships, and hierarchical service models (e.g., CSDM), ensuring alignment with ITSM, ITOM, and governance requirements.  Establish and maintain standards for CI class usage, naming conventions, attributes, and relationship patterns across on-premises and cloud environments.  Translate business and technical requirements into CMDB design artifacts, including models, diagrams, and documentation.  Administer and maintain the enterprise CMDB platform (e.g., ServiceNow), including CI lifecycle standards (create, update, retire) and core configuration. Discovery, Integration & Automation  Serve as the CMDB discovery subject matter expert, owning the standards, methodology, and optimization strategy for automated discovery tools across cloud, on-premises, and network environments, and guiding teams on schedules, probes, and patterns to ensure coverage and performance. Own CMDB Discovery operations, providing oversight of discovery job health, guiding troubleshooting of failures and data discrepancies, and leading the planning and coordination of discovery rollout waves with stakeholders. Define and implement integration patterns (APIs, imports, event-based updates) between the CMDB and external systems (monitoring, asset management, vulnerability management, cloud platforms, HR, security tools).  Collaborate with platform and infrastructure teams on MID server / connector strategy, connectivity, and performance tuning for CMDB-related jobs.  Create and maintain Service Mapping to accurately reflect business services and their dependencies on underlying CIs and infrastructure.  Partner with DevOps teams to incorporate CI/CD and application visibility into the CMDB where appropriate. Recommend and implement automation opportunities that improve CMDB data currency, coverage, and operational efficiency.  Data Quality, Governance & Compliance  Ensure CI data accuracy and integrity by validating discovered data, eliminating duplicates, resolving discrepancies, and maintaining consistency across sources.  Define and own CMDB data quality KPIs (e.g., completeness, accuracy, freshness, relationship integrity, reconciliation success) and implement controls to meet targets.  Conduct regular data quality audits and remediation efforts, driving stabilization and ongoing improvement of the CMDB.  Build and maintain dashboards and reports to monitor CMDB health, coverage, and quality trends; drive remediation initiatives with owning teams.  Establish and enforce CMDB governance policies, standards, CI ownership and stewardship models, and CI lifecycle management processes.  Support internal controls, audit, and regulatory/compliance requirements (e.g., SOX, PCI) related to CMDB data, discovery, and service mapping.  Process Enablement & Partnership  Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management workflows to enable impact analysis and faster resolution.  Provide SME guidance on using CMDB data in service maps, impact analysis, risk assessments, change planning, and CAB discussions.  Work with architecture, infrastructure, application, cloud, security, and IT operations teams to onboard new technologies, services, and environments into the CMDB with appropriate CI models and relationships.  Support incident, problem, and change activities related to CMDB issues; perform root cause analysis and drive permanent fixes for recurring data problems.  Documentation, Training & Support  Oversee and review CMDB-related work performed by junior engineers, analyst and contributing teams, ensuring quality