Virtual Care Coordinator

**Overview** J**Role Overview** We are looking for a tech\-savvy **Certified Medical Assistant (CMA/RMA)** to serve as a Virtual Care Coordinator. You will be the "front line" of our Remote Patient Monitoring (RPM) program, helping patients successfully integrate life\-saving medical technology—specifically home spirometers—into their daily routines. Your goal is to ensure data accuracy, patient compliance, and seamless communication with the clinical team. **Key Responsibilities** * **Technical Onboarding:** Host video calls to walk patients through the unboxing, pairing, and proper technique for using home spirometers and vitals\-tracking devices. * **Daily Data Review:** Monitor the RPM dashboard for incoming readings. Ensure patients are testing according to their prescribed schedule. * **Patient Coaching:** Provide low\-level clinical coaching on device "best practices" and encourage adherence to the care plan. * **Clinical Escalation:** Use established protocols to identify "red flag" readings (e.g., significant drops in FEV1 or Oxygen levels) and immediately escalate them to the supervising physician or RT. * **Care Coordination:** Document all patient interactions in the EHR and track "billable minutes" to ensure compliance with CMS (Medicare) requirements for RPM/CCM. **Qualifications \& Skills** * **Certification:** Active Medical Assistant Certification (CMA via NHA/AAMA or RMA via AMT) is required. * **Tech Power\-User:** You must be comfortable troubleshooting mobile apps and Bluetooth connectivity issues over a video call with elderly patients. * **"Webside Manner":** Patience and clarity are vital. You must be able to explain technical steps to patients who may not be familiar with smartphones. * **Bilingual (Preferred):** English/Spanish fluency is a major plus given our Florida patient base. **Technical Requirements** * Reliable high\-speed internet (minimum 25 Mbps download). * A private, quiet, and professional\-looking workspace for video calls. * Basic understanding of respiratory vitals (SPO2, FEV1, Peak Flow). Pay: $20\.00 \- $22\.00 per hour Expected hours: No less than 15\.0 per week Work Location: Remote