Call Centre Agent

As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems.Key ResponsibilitiesAnswer inbound calls and respond to customer queries professionally and promptlyResolve complaints and escalate where necessary, following company proceduresUpdate customer records accurately in the CRM after each interactionMeet daily call-handling targets and quality standardsSupport outbound follow-up calls as neededWork closely with team leaders to identify and flag recurring issuesWhat You'll NeedExperience with customer-facing roles, ideally in a call centre environmentClear, professional spoken English with strong listening skillsFamiliarity with CRM systems or customer management toolsA reliable internet connection and a quiet workspace at homeAbility to stay calm under pressure and handle difficult conversations with careWhat's on OfferR13,000–R16,000 per month (depending on experience)Fully remote — work from anywhere in South AfricaWorking hours: 09:00–17:00 UK time (11:00–19:00 SAST)Supportive team with ongoing training and feedbackOriginally posted on Himalayas