Client Support Specialist (night shift)

WHAT YOU'LL BE WORKING ONСustomer support - night shiftTransaction monitoringMonitoring of providers activity and malfunctionLimit monitoringAlerting at the launch of new merchants and new solutionsAllocating when providers are down and calculating potential lossesDisabling of methods/acquirers upon request of colleaguesPerforming refunds at the request of the merchant and colleaguesRequesting user documents WHAT YOU NEED TO SUCCEED IN THIS ROLEExceptional verbal and written communication skillsStrong analytical and problem-solving abilitiesAbility to think on your feet and provide effective solutions under pressureHigh sense of responsibilityGood level of English and russian languagesPrevious experience in customer support, client services, or a related role would be a plus Previous fintech experience is an advantageWHAT WE OFFERAn opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their businessCompensation that will fully correspond to the competence and knowledge, with yearly performance reviewsThe opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employeesRemote type of work20 days of vacation time; bank holidays; Sick leaves; Additional birthday day offYou can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/cultureOriginally posted on Himalayas