Federal Student Aid Regulatory Case Analyst

Description: **Job Title:** Federal Student Aid Regulatory Case Analyst **Department:** Operations – Services **Reports To:** RavenTek Program Manager **Location:** Remote **Schedule:** Monday – Friday **Hours:** Full\-time, 40\-hours/week **FLSA Status:** Hourly, Nonexempt **Clearance:** Public Trust **Position Summary** The Federal Student Aid Regulatory Case Analyst supports the Department of Education, Federal Student Aid (FSA) Ombudsman by reviewing, analyzing, and resolving complex consumer financial and regulatory cases in accordance with applicable federal statutes (Title IV), regulations, and established program guidance. This role performs comprehensive case reviews, gathers and evaluates documentation from multiple sources, applies statutory and regulatory criteria, and prepares structured written determinations for both internal and government review. This position is accountable for maintaining high standards of accuracy, documentation integrity, and productivity within a performance\-based contract environment. The performance of this position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer. Requirements: **Essential Duties and Responsibilities** * Assess assigned cases to determine jurisdiction, scope, and appropriate course of action. * Perform detailed document reviews and comprehensive fact gathering from internal and external sources. * Evaluate cases in accordance with applicable federal statutes, regulations, and internal policies, including financial assistance or consumer protection frameworks as applicable. * Apply Federal Student Aid (FSA) program guidance, including Title IV considerations, to case evaluations and determinations, as applicable. * Develop structured written analyses utilizing the Issue–Rule–Analysis–Conclusion (IRAC) methodology or a comparable analytical framework. * Prepare professional correspondence and resolution summaries for internal and government review. * Record all actions, findings, and outcomes in case management/CRM systems in accordance with documentation standards. * Maintain accuracy, completeness, and compliance with established quality assurance standards and performance metrics. * Manage assigned caseload to achieve defined productivity targets and service level requirements in a performance\-based environment. * Ensure case processing throughput aligns with contractual performance metrics and service level agreements. * Engage in quality reviews, calibration sessions, training activities, and continuous improvement initiatives. * Participate in Ombudsman\-specific case handling processes and ensure alignment with Federal Student Aid case management protocols. * Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. * Submit Monthly Status Reports on a regular basis, as required. * Monitor RavenTek email