Production Technology Coordinator

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:We’ve funded over $100 billion in loans for our customers, more than any other fintech Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender Fintech Breakthrough Award: Best Lending Innovation Award Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing We are Forbes’ Best Online Mortgage Lender for 2023 We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. Essential Duties and ResponsibilitiesSupport, Troubleshooting, Onboarding, and Offboarding: oServe as the primary point of contact for operational and technical support related to Matrix tools, systems, and workflows. oTroubleshoot issues across various platforms (email, scheduling, websites, internal tools), identifying root causes and implementing timely solutionsoOnboarding setup for new team members including system access setup and templated onboarding emails. oManage offboarding processes to ensure proper removal of system accessMatrix Training: oDesign and coordinate Matrix-related training programsoCreate and maintain training materials up to date such as job aids and trainings in ConfluenceoOffer ongoing support and troubleshooting assistance to address any technology-related issues.Data Management: oManage and organize production-related data, ensuring data integrity and security.oImplement data backup and recovery procedures to safeguard critical production information.Email Signature Creation and Management oCreate standardized, branded email signatures for team members oManage updates to signatures as roles, branding, or compliance requirements change oEnsure consistency across departments and platformsoTroubleshoot issues related to formatting, compatibility, or deployment Website Building, Maintenance, and Domain Support oBuild and maintain Matrix-related websites and landing pages oPerform ongoing updates including: content edits, design adjustments, and feature enhancementsoEnsure websites remain functional, secure, and aligned with brand standardsCompliance and Security: oEnsure that production technology systems comply with industry regulations and security standards.Documentation: oMaintain comprehensive documentation for production technology systems, configurations, and procedures.oCreate user manuals and guides to assist production staff in utilizing technology tools effectively.Qualifications and Skills:Proven experience in coordinating technology initiatives within a production or manufacturing environment. Strong knowledge of production processes and the ability to align technology solutions with business objectives. Excellent verbal and written communication Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment. Ability to prioritize and meet deadlines. Strong interpersonal and teamwork skills and ability to influence through collaboration. Self-motivated, with a high level of personal energy and commitment. Minimum requirement includes a high school diploma or equivalent; additional coursework in finance or a related field is advantageous. Proficient with Microsoft Office products. Company BenefitsIn Office PerksExperience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.Health & Well-beingOur comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.Other Perks at BetterExperience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.Originally posted on Himalayas