Solutions Consultant

About Kindsight: Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.Position Summary:The Solutions Consultant is a highly collaborative, customer-facing role that partners closely with Revenue teams to support complex healthcare, arts, and enterprise opportunities. The role leads technical discovery, solution scoping, workflow mapping, and the implementation & troubleshooting of GPP and API integrations, helping customers connect iWave with their CRM or DMS systems. Acting as a trusted advisor, the Solutions Consultant translates customer needs into practical technical solutions that drive adoption and measurable value from the platform. Working at the intersection of Sales, Customer Success, and Product, this role plays a key part in ensuring successful customer outcomes while also helping strengthen documentation, best practices, and scalable processes as the team grows. The ideal candidate is deeply customer-focused, technically confident with APIs and integrations, comfortable engaging both technical and executive stakeholders, and motivated to take ownership while continuously learning and improving how the team operates.What You’ll Do:Sales Partnership & Deal AccelerationPartner with Account Executives and Customer Success Managers on enterprise accounts and healthcare opportunitiesLead technical discovery sessions focused on our Grateful Patient Solution, integrations, and API capabilitiesScope requirements and translate business needs into Statements of Work Deliver tailored product walkthroughs and technical demonstrationsSupport technical validation, security reviews, and integration conversationsHelp move strategic deals across the finish lineGrateful Patient Solution OwnershipServe as the internal and external subject matter expert for GPPLead and own technical implementation for healthcare and art institutionsGuide customers through data ingestion, compliance considerations, and workflow optimizationDevelop best practices specific to healthcare fundraising use casesPartner with Product to inform roadmap improvements based on customer feedback API & Integration ConsultingLead API discovery sessions with customer technical stakeholdersTranslate requirements into integration specifications and documentationCollaborate with Support and Engineering to resolve GPP / API / integration challengesValidate integration success and ensure scalable, implementations are delivered within SOW and on-timeBuild and maintain to documentation and enablement resourcesImplementation & OnboardingLead onboarding for customers with complex technical and data needsBuild project plans that accelerate time-to-value and encourage long term adoption through product stickinessEnsure clean handoffs between Sales, Implementation, and Customer SuccessIdentify risks early and proactively mitigate themDrive measurable adoption and engagement outcomesEnablement, Process & Operational ExcellenceCreate and maintain SOW templates, integration playbooks, SOPs, FAQs, etc.Document repeatable processes for GPP and API implementationsTrain and coach Sales, CX, and Support teams on the solutions available including technical workflows, debugging, and general troubleshooting Establish best practices for discovery, scoping, and integration deliveryContinuously refine internal processes to improve speed, clarity, and scalabilityWhat We’re Looking For:3-5+ years in Solutions Consulting, Sales Engineering, Technical Implementation, or similar SaaS roleExperience supporting enterprise or healthcare customersExperience owning technical scopes of work and customer deliverablesStrong understanding of REST APIs, JSON, authentication methods, and integration workflowsExperience with CRM integrations (Salesforce strongly preferred)Familiarity with sandbox environments and developer toolsUnderstanding of data structures, schema mapping, and transformationAbility to translate business requirements into technical documentationBonusExperience with healthcare fundraising or Grateful Patient ProgramsExperience with non-profit organizations Experience with JiraKnowledge of MySQL, Postgres, or database schema conceptsExperience integrating with donor management systems or enterprise CRMsCompens