Operations Analyst

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Compensation: $110,000 – $130,000/yearTeam & Position Details: As an Operations Analyst, you will be reporting to the VP of Customer Solutions & Engineering Operations. Customer Solutions and Engineering (CSE) is responsible for managing complex customer deployments, and providing ongoing support for Virtru’s 6,000 customers across all industries, including classified public sector work. In order for this organization to scale, the systems and processes that support it will need regular review & optimization.In this role, you'll ensure that the CSE organization's day-to-day operational needs are supported by Virtru's CRM, task management, and PM tools — including Salesforce, Jira, Asana, and Confluence — along with the data and reporting layers built on top of them. You'll regularly review CSE's core processes, identify opportunities to drive efficiency, and build reporting that gives department leadership visibility into key areas of performance.This is a great role for someone who enjoys operating at the seams between people, process, and systems. A qualified candidate will possess curiosity, a strong interest in learning the business, and a proven track record of driving process & system improvement.You'll report to the VP of CSE Operations, with a close working relationship to Virtru's Operations & Analytics team for cross-functional projects.As an Operations Analyst, your responsibilities will include: Serve as a go-to resource for CSE operational needs, ensuring core processes are supported end-to-end by Virtru's tech stack. Identify recurring friction points in CSE's workflows and work with department leadership to drive improvements through process change, system configuration, and enablement. Build and maintain reporting that gives CSE leadership and delivery teams visibility into project status, resourcing, utilization, pipeline, and other key metrics. Partner with the Operations & Analytics team on more complex systems and data initiatives that touch CSE — representing CSE's needs and helping translate them into clear requirements. CSE System and Process Support Act as the first line of support within CSE for questions and issues related to supporting systems (Salesforce, Jira, project tracking tools, etc.), resolving what you can and routing the rest appropriately. Document CSE's recurring operational processes and own governance and continuous improvement. Reporting & Visibility Build and maintain dashboards and reports that surface the metrics CSE leadership relies on to run the business. Respond to ad hoc reporting requests from CSE leadership and delivery managers, providing timely and accurate insights. Light System Configuration Make light, well-scoped configuration changes in Salesforce and adjacent systems to better support CSE workflows (e.g., page layouts, list views, simple field/validation changes, report folders). Collaborate cross-functionally with the Operations and Analytics team on more complex automation or data model changes, partnering on scoping through implementation. Data HygienePerform data cleanup and maintenance tasks across Salesforce, Jira, Confluence, Google Sheets, and other tools to ensure CSE-related records are accurate and trustworthy. Cross-Team Project Work Partner with other teams across Virtru on complex projects that impact CSE — gathering requirements, testing changes, and helping with rollout and enablement. Take on ad hoc projects that drive efficiency or create value across CSE's operations. Skills that will help you thrive in this role: Business Knowledge Demonstrates a firm understanding of Virtru's business and priorities, with a particular focus on how CSE delivers value to customers. Understands how a given project or priority relates to Virtru's goals and to CSE's delivery objectives. Builds a working knowledge of Virtru's