Study Abroad Advisor, Global Navigator High School Study Abroad

Position:Study Abroad Advisor Reports to:Director, Sales Operations Department:Global Navigator High School Study Abroad Location:Remote, USA Who we are: CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. Why work with us: You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change! You will receive a competitive total rewards package.CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: Paid time off and Parental leave Gym Reimbursement Program Employee Assistance Program Short-term & Long-term Disability 6 floating Fridays (based on our eligibility rules) CIEE Study Abroad Program discounts 403(b) Retirement Plan with employer contribution Insurance Coverage (life, travel, medical, dental, and vision) Flexible Spending Accounts/Health Savings Accounts (medical and dependent) Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) You will be part of a fast-paced, international, diverse, and collaborative team of professionals.CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place. Who you are: The Study Abroad Advisor serves as the primary subject matter expert for Global Navigator High School Study Abroad destinations, supporting students, families, Sales staff, and international colleagues throughout the pre-departure process. This role ensures students, families, and the sales team receive accurate guidance regarding destination requirements, program expectations, and readiness milestones while partnering with Sales Operations on related processes and workflows. Working closely with Sales, Global Operations, International Staff, and other cross-functional teams, the Study Abroad Advisor provides destination expertise, program-specific support, and delivers internal training and guidance to promote consistent communication and accurate expectation setting. The ideal candidate is highly organized, detail-oriented, and comfortable managing complex processes in a fast-paced, global environment. What you’ll do: Destination Expertise & Advising:Serve as the primary subject matter expert for assigned countries and program locations; provide guidance to Sales staff, students, and families on program logistics, housing, school enrollment, cultural considerations, and pre-departure requirements. Visa & Enrollment Support: Maintain expertise in country-specific visa and immigration requirements; Advise Sales staff, students, and families on country-specific visa and immigration requirements; maintain current knowledge of changing regulations; review enrollment and visa documentation for accuracy and completeness; communicate updates and requirements to students, families, and the sales team. Student Readiness & Orientation Coordination:Support student readiness by monitoring pre-departure requirements and coordinating online orientations, including scheduling, communications, resource distribution, and recording management. Communications & Knowledge Management:Develop, review, and maintain country-specific communications, email templates, visa instructions, external guides, and internal resources to ensure accurate, consistent information across teams and customer touchpoints. Manage complex pre-departure questions with professionalism and sound judgment, collaborating with Sales and International Staff to resolve issues efficiently and provide exceptional customer service and address program-specific questions. Cross-Functional Collaboration:Serve as the primary liaison between International Staff and High School teams, gathering and translating program-specific information to support accurate customer communications, expectation setting, and student readiness. Collaborate with Sales, Sales Operations, Global Operations, and international colleagues to address program-specific questions, communicate student needs, and ensure alignment between customer expectations and program delivery. Process Improvement & Knowledge Management:Regularly review procedures, student feedback, and operational workf