Professional Services Solutions Analyst

Company:SimpliGov is singularly focused on enabling digital transformation in the public sector through its award-winning workflow automation and secure forms management platform and is enjoying significant success across a growing national list of public sector clients.SimpliGov improves the government interaction for employees and constituents by automating manual, repetitive workflows, accelerating, and optimizing business processes. SimpliGov empowers public sector agencies to digitize and automate any business process and is no typical, burdensome enterprise application; we combine intuitive drag-and-drop simplicity of use, integrate with existing system infrastructure, we are scalable and customizable to meet exact needs and deliver immediate TCO.Role:SimpliGov is seeking a highly motivated, Solutions Analyst to join our expanding Professional Services team. The Solutions Analyst is a hands-on technical delivery role within SimpliGov’s services team responsible for managing technical aspects associated with the delivery of digital transformation projects across our public sector customers. The successful candidate will work directly with customers whilst supporting the Professional Services team. Responsibilities include: Work directly with customers and SimpliGov Professional Services team to define technical elements within the project scope and ensure technical feasibility of proposed solutionSupport the internal technical support and Professional Service teams as requiredPropose software solutions which meet customer’s requirements, ensuring they are technically viable and add value to the overall proposalCreating & configuring customer workflowsAssisting with Single Sign-On and User Management API configuration process between SimpliGov and Customer technical teamsAssisting with the setup of non-standard integrations between SimpliGov & Customer technical teamsConfigure customers analytics reports (PowerBI) based upon specifications providedTroubleshoot problems reported by application users including but not limited to – email tracing/analysis, SAML 2.0 authentication, REST API usage, resource consumption, network tracing etc. Assisting with completion of technical portions of related RFPs and compliance questionnairesAnalyze environmental reports and logs, identify deficiencies or improvements possible and prepare/execute project plans related to the previousMaintaining internal SOPs and documentation/wiki’s relating to operations, how-to’s, FAQs, environments etc.Provide limited support and troubleshooting issues for corporate users, such as drivers and settings of personal computersCustomer-facing support/troubleshooting calls when requiredPerform other duties as needed or assignedRequirements:SaaS application implementation experienceExperience with software engineering, customer experience and design architectureAdvanced understanding of business analysis techniques and processesExperience with Microsoft Azure, Relational and NoSQL databases, SQL querying, Scripting languages (PowerShell, Python etc.), JIRA, Automation, Microsoft Office Suite. Experience configuring and troubleshooting SSO via SAML 2.0. OpenID knowledge also beneficial but not requiredREST API usage and automation of Simpligov platform related tasks using scripting and available APIsMust have positive interpersonal communication abilitiesAbility to work with various departments to facilitate the orderly execution of a customer’s proposed project planStrong work ethic; exhibits a "sense of urgency" relative to resolving critical issues and time-sensitive deliverablesStrong written and verbal communication skills; listening and organizational skillsA problem-solver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situationsThe person hired for this position will work directly with customers whilst also supporting engineering and tech supportWhat We Offer: Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)Company-sponsored life, short-term, and long-term disability insurance11 Paid holidaysFlexible paid time off policy401k plan with 4% employer matchMonthly stipends for home office expensesMonthly wellness stipends Mission-driven company focused on transforming government services for the betterCollaborative and inclusive team environmentCompetitive compensation and benefitsOpportunities to work on impactful, meaningful projects with public sector clientsLegal Disclaimers:SimpliGov does not currently sponsor applicants for work visas. SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For n