Customer Service Agent (Korean & English Speaking)

At Keen, we don't just deliver services - we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative, customer experience, and sales.We're not an agency or legacy BPO. We're a partner in growth — and that's where you come in.About The RoleWe’re hiring a remote multilingual Customer Support Agent to support one of our high-growth global clients, providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. Languages: This role requires the ability to speak KoreanB2 (and English C1) at a C1/B2 level on the CEFR scale in both written and spoken language. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.What You'll DoSupport end-user customers via email, chat, phone, and service management platforms in multiple languagesResolve transaction issues, troubleshoot technical problems, and process online/offline refundsFollow standard operating procedures and utilize knowledge base articles to resolve requests efficientlyMeet and exceed service level agreements with timely, accurate responsesEscalate complex issues to management when necessaryMaintain detailed case records and contribute to improving knowledge base documentationAnalyze customer issues to identify patterns and recommend solutionsDevelop a deep understanding of products, services, and customer requirementsRequirements2+ years of customer-facing support experience (customer support, success, help desk, or technical support)CEFR Level: C1 or higher in English is requiredFluent in Korean (both verbal and written)CEFR Level: B2 or higher in KoreanAble to communicate clearly, professionally, and empathetically with customers in multiple languagesExperience with service management tools like Zendesk, Jira Service Management, or ServiceNowFamiliarity with websites, web applications, and mobile apps; API knowledge is a plusExcellent problem-solving, critical thinking, and analytical skillsAbility to work independently under pressure while maintaining professionalismOrganized, detail-oriented, and capable of managing multiple prioritiesA home office, stable home internet connection 600mbps+ and a quiet place to work from (proof of internet is required)A true team player who collaborates well and contributes proactivelyBenefitsWhat’s In It for YouFully remote work with a home internet stipendReal career growth opportunities — this isn’t a repetitive, dead-end support roleAccess to training, mentorship, and professional developmentCompetitive compensationMedical allowanceJoin a supportive, resourceful, and global team that values action, clarity, and empathyOriginally posted on Himalayas