Customer Retention Specialist

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win.Key responsibilitiesContact customers who may be at risk of cancellingUnderstand concerns and offer fair, helpful solutionsHighlight the value of products and services clearlyTrack retention conversations and outcomes in the CRMGather feedback and share patterns with the teamWork towards agreed retention targetsWhat you'll needExperience with customer service, retention or account managementConfidence handling sensitive conversations calmlyFamiliarity with using a CRMClear, warm spoken and written EnglishA reliable home internet connection and quiet workspaceWhat's on offerSalary of R16,000–R20,000 per month, paid in ZARA fully remote role — work from anywhere in South AfricaStandard hours of 09:00–17:00 UK time (11:00–19:00 SAST)A friendly Remote Recruitment team behind you and a stable, long-term UK clientOriginally posted on Himalayas