Technical Sales Engineer

**ABOUT NOVATECH AUTOMATION** NovaTech Automation is a U.S.\-based supplier of automation and engineering solutions for power utilities. We produce the easiest\-to\-use and best\-supported automation products in the industry — from grid automation and power measurement to satellite clocks and ethernet switches. Our Orion, Bitronics, and Kronos product lines can be found in substations, on pole tops, in the enterprise, and at the grid edge, trusted by utilities around the world to keep the lights on. With a 10\-year no\-hassle warranty, a net\-zero commitment, and 98\.7% of clients saying they’d recommend us to a colleague, we build products — and relationships — that last.**THE ROLE** We’re looking for a Technical Sales Engineer who thrives at the crossroads of engineering and customer engagement. In this remote role, you’ll serve as the technical backbone of our sales team. You know the electric utility world: SCADA protocols, substation architecture, IEDs, and the complex needs that come with keeping the grid running. You translate that knowledge into winning proposals, compelling demonstrations, and trusted customer relationships. This role requires 50–70% travel — you’re comfortable on the road (or in the air) and energized by face\-to\-face time with customers and at industry events.**WHAT YOU’LL DO** **Product \& Technical Support*** Become a go\-to expert on Orion, Bitronics, and Kronos products and their real\-world applications * Support customers with product integration and technical questions throughout the sales cycle * Provide hands\-on technical support to field sales during active pursuits **Proposals \& Customer Engagement*** Lead and contribute to Bid \& Proposal activities, including RFI and RFP responses * Develop and deliver product demonstrations that speak to both technical and non\-technical audiences * Support customer presentations, trade events, and product exhibits alongside the field sales team * Contribute technical content to marketing materials and customer system proposals **Trade Shows \& Training*** Represent NovaTech’s product portfolio at industry trade shows and exhibitions * Deliver customer training at events and on\-site as needed **WHAT YOU BRING** **Experience \& Education*** Bachelor’s degree in Information Technology, Computer Science, or Engineering — Required * 4\+ years of electric utility automation experience (or equivalent mix of education and experience) — Required * Hands\-on experience with Intelligent Electronic Devices (IEDs) in the utility space — Required * Solid working knowledge of SCADA protocols: DNP3, Modbus, IEC\-61850 — Required * Familiarity with substation architecture, network communications, and serial communications — Required * Experience managing live chats, field testing, and troubleshooting — Required * Home base in the U.S. with ability to travel 50–70% — Required * Experience with Radius systems for ID management — Preferred * Familiarity with IT security