Retention Email Manager | gn | DTC, Klaviyo, Lifecycle | Remote

We're one of the fastest\-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one\-time buyers into loyal customers — and we're looking for someone ready to own more than just their own accounts. Your mission: write the copy and run the project management for the 5\-6 pod accounts owned by your Senior Retention Manager, while owning the day\-to\-day retention strategy for your own 1\-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership. **What you'll do:** * **Own copywriting for the 5\-6 pod accounts** owned by your Senior Retention Manager based on the strategy they set * **Support project management** across those accounts: status tracking, sending/chasing approvals, and day\-to\-day sequencing * **Own the retention roadmap \& strategy for your own 1\-2 accounts** * Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps **What we're looking for (non negotiable):** * 2\+ years hands\-on Klaviyo experience * Comfortable owning a client relationship end\-to\-end \- no senior chasing you for updates * Strong copywriter who needs minimal guidance to nail brand voice * Confident interpreting data yourself and translating it into next steps, not just reporting it upward * Agency background or 8fig\+ DTC brand experience **What you'll get:** * Competitive salary * Generous paid time off * Fully remote \- work from wherever you do your best work * Clear growth path into Senior Retention Manager * Access to all tools, data, courses and coaches you need for being successful * Direct access to founders of the fastest growing e\-commerce brands worldwide **This is for you if:** * You want real ownership over your own accounts, with support when strategy gets tricky * You take pride in copy and project management that never lets anything slip * You're ready to be trusted with more responsibility than a typical mid\-level role **This is not for you if:** * You want to hand off copy and PM work to someone else and focus only on strategy * You need constant hand\-holding Speak soon