Property Care Coordinator

**Position Summary** Urbo Property Care is seeking a Property Care Coordinator to support customers and internal teams by coordinating service requests, scheduling appointments, and managing day\-to\-day administrative activities. This fully remote role is essential in ensuring a smooth experience for property owners, residents, and service teams by providing timely communication and organized support throughout the service process. The ideal candidate is customer\-focused, detail\-oriented, and enjoys working in a collaborative, fast\-paced environment. **Responsibilities** **Property Support** * Respond to customer inquiries via phone, email, and online communication platforms. * Provide information regarding available property care services and service requests. * Assist clients with general questions and provide timely updates. * Escalate urgent concerns to the appropriate team members when necessary. **Service Coordination** * Receive, schedule, and monitor maintenance and property service requests. * Coordinate appointment times and communicate scheduling updates. * Track work order progress and ensure timely follow\-up. * Maintain accurate service records and customer information. **Customer Experience** * Follow up with customers regarding completed services and overall satisfaction. * Resolve routine service concerns with professionalism and care. * Support initiatives that improve customer experience and service quality. * Build positive relationships through responsive communication. **Administrative Support** * Maintain electronic records, reports, and service documentation. * Perform data entry and update company systems with accurate information. * Prepare administrative reports and correspondence as needed. * Assist with additional operational and administrative tasks. **Qualifications** **Required** * High school diploma or equivalent. * Minimum 1 year of experience in customer service, property management support, home services, scheduling, office administration, call center operations, or administrative support. * Strong verbal and written communication skills. * Excellent organizational and multitasking abilities. * Ability to work independently in a remote work environment. * Proficiency with Microsoft Office and web\-based software applications. **Preferred** * Experience in property management, facilities, home services, maintenance coordination, or real estate support. * Familiarity with CRM, work order management, scheduling, or property management software. * Previous remote work experience. * Experience coordinating multiple service requests simultaneously. Pay: $24\.89 \- $29\.98 per hour Benefits: * 401(k) * Flexible schedule * Health insurance * Paid time off * Retirement plan Work Location: Remote