Sr Automation Engineer Sales

**Job Title:** Senior Sales Automation Engineer **Location:** Vermont **Job Type:** Full\-Time **\| Remote/Work From Home (Citizen/GC Only)** **Work Authorization: US Citizen/Green Card** We are hiring a full\-time automation engineer with a sales background to partner with our lead engineer and own large pieces of this stack as it scales. The first 90 days of this role are defined by three high\-urgency projects that directly drive our summer install push and our subscriber\-growth thesis. What you'll do \- three near\-term priority projects You will join a sprint already in motion and own meaningful pieces of all three of these: **1\. Self\-scheduling install automation** We are running one install crew today at \~2 installs/day and are ramping to four internal crews and 40\+ installs/week with a summer goal of 1,000 installs. The bottleneck is not crews \- it's the manual customer\-contact step between a signed\-up account and a scheduled install. As of this morning, we have 32 accounts sitting in Pending Customer Contact across networks. You will build the system that closes this gap end\-to\-end: automated SMS \+ email triggered the moment a Gaiia account hits Pending Customer Contact, automation needs to be built to followup due to a non\-response, a self\-scheduling page that respects crew capacity/travel/job duration and writes back to Gaiia, reminders, reschedule and cancel flows, a fallback to the AI voice agent for non\-responders, and a live install\-funnel dashboard that replaces today's manual call\-down work. The system has to support 4 crews 40\+ installs/week with crews booked at least two weeks out. **2\. Marketing measurement \& attribution** We currently have no marketing attribution in the sales process. The sub\-factory plan budgets $200 $500 CAC against a 2,000\-subscriber growth target \- we cannot optimize that without measurement. You will roll out UTM\-tagged links across every surface (email, paid social, geo\-fencing, display, organic, referral, MDU canvassers, and printed flyers/door hangers via QR codes), wire up GA4 \+ GTM properly across the brand sites, stamp the originating UTM tuple onto the Gaiia account at signup, build a CAC dashboard that reports digital \+ print \+ canvasser CAC by channel and cohort, ship a small internal tool that lets marketing mint per\-batch QR / short URLs for flyers and reps, and post a weekly automated marketing report to Slack \#sales and \#finance. **3\. Concierge platform (formerly Stream Team Concierge)** Concierge is the LightCraft white\-glove offering that helps customers transition from cable/satellite to data\-only fiber streaming \- setting up AppleTV, Rokus, Smart TVs, gaming consoles, Ring cameras, etc. We already have the AWS\-hosted agent app, the AI knowledge base, Gaiia integration, and mybundle.tv integration and IaC foundation. You will finish the rest: an Intercom\-style AI website chatbot for Tier 1 / Tier 2 self\-help, expansion of the kno