North American Process Monitoring Manager

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, our industry-leading scale provides unparalleled commercial reach, unique customer access, and a global footprint. Within our Chemical Analysis Division (CAD), we deliver innovative analytical instrumentation and services across diverse end markets including Environmental, Energy, Chemicals, Mining, Food Safety, Life Sciences, and Recycling.Our Process Monitoring solutions enable customers to optimize industrial processes, ensure compliance, and improve operational efficiency. Instruments are deployed both in-field and in-line, where reliability, adaptability, and performance are critical.The North America Process Monitoring Manager is a commercial leadership role responsible for driving sales growth, market share expansion, and operational excellence across the United States and Canada for the Process Monitoring product lines.This role leads direct sales teams and works closely with channel partners, product marketing, and service organizations to execute strategic growth initiatives. The position is accountable for achieving quarterly and annual revenue targets, owning forecast accuracy, strengthening customer relationships, and developing a high-performing commercial organization.The North America Process Monitoring Manager plays a key role in shaping regional strategy while ensuring disciplined execution aligned with Thermo Fisher Scientific’s mission, values, and commercial standards.Key ResponsibilitiesCommercial Leadership & StrategyAchieve North America revenue and market share targets for the Process Monitoring product linesDevelop and execute regional commercial strategy aligned with division objectivesOwn forecasting accuracy and pipeline management through disciplined SFDC utilizationProvide strategic market intelligence and competitive insights to divisional leadershipDrive growth through continuous improvement initiatives (PPI) within the commercial organizationSales Team Management & DevelopmentLead, coach, and develop a high-performing direct sales team across North AmericaSupport and align with channel managers and distribution partnersImplement Thermo Fisher Scientific management processes, including:Talent selection and hiringPerformance Management Discussions (PMDs) and Individual Development Plans (IDPs)Incentive compensation planningEthics training and policy complianceEmployee engagement initiativesEstablish clear performance metrics and accountability standardsCustomer & Market EngagementBuild and maintain strategic relationships with key accounts, distributors, and industry partnersRegularly visit customers and sales territories to identify growth opportunities and support complex sales cyclesEnsure high levels of customer satisfaction and loyaltyEscalate and resolve critical customer issues with urgency and professionalismCross-Functional CollaborationPartner closely with Product Marketing to drive effective lead generation and campaign executionAlign with service teams to ensure strong post-sale support and customer retentionCollaborate with global stakeholders to leverage best practices and share market feedbackDevelop sales synergies across business units where applicableOperational Excellence & ComplianceFully implement commercial processes, systems, and procedures (including SFDC and forecasting tools)Champion PPI methodologies to improve commercial effectiveness and efficiencyEnsure compliance with Thermo Fisher Scientific policies, financial guidelines, and applicable lawsSkills & CompetenciesProven leadership experience managing geographically dispersed sales teamsStrong customer focus and solution-oriented mindsetAbility to lead change and drive continuous improvementStrong cross-functional collaboration skills across sales, marketing, operations, and manufacturingExperience with CRM systems (SFDC preferred) and financial analysis toolsExcellent communication, presentation, and negotiation skillsAbility to lead meetings, facilitate best practice workshops, and influence stakeholders at all levelsQualificationsBachelor’s degree in Chemistry, Engineering, Physics, Business, or related discipline required10+ years' sales experience within analytical instrumentation or industrial process monitoring markets with 2-3 years' experience in managementStrong understanding of customer drivers and applications within Environmental and Process Monitoring sectorsDemonstrated ability to set metrics and hold teams accountable for performanceProven track record of achieving revenue growth and margin objectivesTravel RequirementsApproximately 30–40% travel within North AmericaRegular customer, distributor, and team visits requiredPosition Thermo Fisher’s portfolio as a strategic enabler of operational excellence.Cross-Functional LeadershipCoordinate with product management to align roadmap priorities with Data Center market needs.Partner with marketing to develop segment-specific campaig