Training Lead - US/ Telecom Experience

This role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.RequirementsAt least 3 years of experience in training or development rolesPrior experience in other roles within the BPO industryProven management experienceBenefitsComprehensive knowledge of all service tasks and programsSystem and telecommunication capabilities related to the assigned programsTraining hours and staffing needs for Customer Service Representatives (CSRs)Originally posted on Himalayas