Virtual Assistant

POSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly organized and detail-oriented Virtual Assistant to join our Team. The ideal candidate for this role should have an excellent command of the English language, be highly organized and reliable, possess a strong work ethic, and be attentive to detail. Prior administrative experience is recommended but not required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Tasks and ResponsibilitiesWe are looking for an organized, positive, and personable candidate to contribute to our team. The ideal candidate would need to adjust to a fast-paced work environment.Essential DutiesPerform a variety of administrative dutiesAnswer emails and phone calls Provide real-time scheduling support by booking appointments and preventing conflictsCreate content to post on the company's Social Media ChannelsPrepare presentations according to the instructions givenMake travel arrangements, such as booking flights, cars, hotel, and restaurant reservationsMaintain polite and professional communication via phone, email, and mailAnticipate the needs of others to ensure their seamless and positive experienceHandle sensitive information in a confidential mannerCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.1 year of experience preferredHigh School Diploma or equivalentExceptional time management skills and ability to multi-task and prioritize workStrong attention to detailExcellent organizational and planning skillsWorking knowledge of Microsoft Office including Outlook, Excel, Word & PowerPointHave a wired, high-speed internet connection (Download speed of 20Mbps+)Ability to type swiftly and accurately (20+ words a minute)COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:HMO Coverage plus a dependent Rank & File: ₱100,000 coverage Supervisors/Managers: ₱120,000 coverageDental Coverage In-house dental assistance worth ₱5,000, giving you easier access to quality careFree meal during trainingCareer growth and learningAllowances for rice, clothing, laundry and mealsPerformance and loyalty bonusesFrequent disinfection, fogging of workplaceOpportunities for growth and promotionEmployee shuttle servicesCompany retreats and off-site eventsSharpen your social skills while meeting awesome people and making new friendsPlus, more in-office rewards, raffles, recognition gifts, and treats!Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accompli