Multi-Line Claim Supervisor - Premises / GL - Remote

OverviewMulti-Line Claims Supervisor Location: RemoteSchedule: Monday – FridaySalary Range: $85,000 – $105,000 annuallyBuild Your Career With Purpose at CCMSI At CCMSI, we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients navigate complex events, emerging risks, and large-scale claim programs. Our employee-owned culture empowers team members to take ownership, drive results, and make a meaningful impact.Job SummaryCCMSI is seeking an experienced Claims Supervisor to lead a team of adjusters handling General Liability claims, with a primary focus on hospitality, entertainment, restaurant, and premises liability exposures. This role supervises a team of approximately 5-8 adjusters responsible for investigating, evaluating, negotiating, and resolving complex liability claims through litigation across multiple jurisdictions. The successful candidate will provide day-to-day leadership, technical guidance, operational oversight, and performance management while ensuring quality claim handling, compliance, customer service, and productivity expectations are consistently achieved. The Claims Supervisor serves as a subject matter expert for premises liability and entertainment-related exposures, assisting adjusters with complex coverage, liability, damages, litigation management, settlement strategy, and client communication. This is an excellent opportunity for a hands-on leader who enjoys developing talent, driving technical excellence, and building a high-performing team within a sophisticated litigation-focused claims environment.ResponsibilitiesWhat You'll Do· Supervise, coach, mentor, and develop a team of 5-8 adjusters handling complex General Liability claims· Provide technical guidance on hospitality, entertainment, restaurant, and premises liability exposures· Assist adjusters in managing litigated claims from inception through resolution· Review liability investigations, damages evaluations, reserve adequacy, litigation strategy, and settlement recommendations· Conduct regular file reviews and audits to ensure compliance with client requirements, jurisdictional regulations, and company standards· Partner with defense counsel on litigation strategy, discovery, mediation, and trial preparation· Assist with complex claim negotiations, settlement authority decisions, and claim resolution strategies· Monitor inventory levels and allocate workloads to maintain service commitments and quality expectations· Analyze claim trends, loss drivers, and operational opportunities for continuous improvement· Communicate claim performance and operational metrics to leadership and clients· Foster a culture of accountability, collaboration, professional development, and technical excellenceWhat Success Looks LikeWithin the first six months, the successful candidate will: · Build credibility and strong working relationships with adjusters, clients, and leadership · Demonstrate effective leadership, coaching, and employee development practices · Maintain a well-managed, engaged, and accountable claims team · Consistently meet quality, compliance, and service expectations · Improve file handling consistency and litigation management practices · Serve as a trusted technical resource for complex hospitality and premises liability claims QualificationsRequired Qualifications· Minimum 8 years of experience handling complex General Liability claims through litigation· Significant experience handling hospitality, entertainment, restaurant, and/or premises liability claims· Minimum 3 years of supervisory experience leading, coaching, mentoring, and developing claims professionals· Demonstrated experience managing litigated casualty claims from investigation through resolution· Strong understanding of: o Premises liability investigationso Liability determinationo Litigation managemento Damages evaluationo Reserve analysiso Mediation and settlement strategieso Coverage and risk transfer concepts· Experience overseeing claim inventories and managing adjuster performance· Proven ability to balance quality, compliance, customer service, and productivity objectives· Excellent organizational, analytical, and decision-making skills· Strong written and verbal communication skills· Active Adjuster License or Designated Home State (DHS) License required· Ability to obtain and maintain additional jurisdictional licenses as needed· Proficiency with claims management systems and Microsoft Office applicationsPreferred Qualifications Multi-state claims handling experience