Director - Strategic Meetings and Congresses

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleAre you a proven leader in medical events, meetings, and congress execution ready to elevate HCP engagements across the life sciences industry? As the Director for Strategic Meetings and Congresses, you will build, mentor, and lead an elite event planning team responsible for executing high-impact, home-office organized events; including Advisory Boards, Consultant Engagements, Investigator Meetings, Speaker Training, and Major Congresses. In this high-impact operational leadership role, you will bridge high-level commercial strategy with flawless execution. Partnering directly with the Director of Strategy & Business Development and Customer Account Teams, you will operationalize cutting-edge event capabilities, transform customer relationships, and establish the gold standard for compliant, high-touch HCP experiences. If you are an ambitious team builder who excels at scaling complex operations, managing top-tier vendors, and delivering exceptional customer outcomes, this is your platform to make a lasting mark.What You'll Do Operational Excellence & Leadership: Recruit, onboard, and empower a high-performing team of event planners. Direct daily operations, workload allocation, service quality, and SLA compliance to ensure consistent execution excellence Strategy & CapabilityLaunch: Partner seamlessly with the Director of Strategy & Business Development and Services Delivery Leads to design, launch, and continuously refine operational frameworks for home-office organized HCP events and major congresses Customer Account Support: Serve as an operational anchor for Customer Account Teams, driving new customer large event initiatives, process alignment, joining Quarterly Business Reviews (QBRs), and pre/post-conference briefings Vendor & Technology Ecosystem Governance: Vet, onboard, and manage 3rd-party event technologies, agencies, and vendors to build a best-in-class, scalable outsourced support network Compliance & Financial Oversight: Direct event budgets, operational reporting, risk escalation, and financial health. Develop robust SOPs, operational workflows, and strict compliance protocols across all customer programs Executive & Customer Engagement: Co-lead high-stakes new business pitch presentations, operational reviews, and strategic alignment sessions with customer executives and internal leadership Requirements 8+ years of progressive operational leadership experience within pharmaceutical/biotech companies or top-tier healthcare marketing/event agencies managing complex HCP events and major congresses 3+ years of direct experience recruiting, developing, and leading high-performing event planning teams Customer Service Excellence: Dedicated commitment to delivering an extraordinary customer experience, with proven mastery in customer relationship management, rapid escalation resolution, and maintaining flawless SLA standards Commercial & Strategic Savvy: Proven success collaborating with Strategy, Sales, and Customer Account leadership to drive account growth, customer retention, and SLA excellence Operations Architect: Demonstrated ability to build SOPs, design scalable operational workflows, manage vendors, and handle financial oversight High-Stakes Problem Solver: Outstanding conflict resolution, project management, and critical-thinking skills in fast-paced, high-pressure environments Tech-Savvy Operational Lead: Hands-on experience with enterprise event technologies (e.g., Vault Events Management, Cvent, virtual event platforms) and advanced mastery of Microsoft Excel and PowerPoint Executive Presence: Exceptional communication, storytelling, and presentation skills with the ability to engage, persuade, and build trust with senior stakeholders Nice to Have Veeva Product Experience: Direct experience with Link Workflow, Vault CRM Suite, or Vault CRM Events Management platforms Specialized Background: Prior leadership experience directly within a Life Science Company or a premier Life Sciences Event Agency managing complex HCP engagements and congresses Industry Credentials: Certified HMCC (Healthcare Meeting Compliance Certific