Werkstudent User Support (m/w/d) - deutschlandweit im Homeoffice

We are looking for a student assistant to join our user support team in a fully remote position. As a student assistant, you will be the first point of contact for our end users, processing incoming requests and helping with questions about our app and benefit card.RequirementsProcess incoming support requests via ticket system (Zendesk)Provide fast, friendly, and accurate answers to user queriesResolve standard cases independently and escalate complex cases to relevant teamsMaintain and improve help center contentWork actively with KI agent, identify gaps in automated processing, and provide feedbackDocument recurring problem patterns and provide targeted feedback to product teamSupport support team with operational tasksBenefitsFlexible working hours90 EUR net monthly benefit budget for meal vouchers, commodity allowance, internet, and mobility allowanceChoice of work device (Apple or Lenovo)Access to modern KI toolsInsights into the processes and challenges of a rapidly growing HR tech startupComprehensive onboardingOriginally posted on Himalayas