Bilingual Operational Excellence Manager

The Operational Excellence Manager is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.Before applying, please read below:This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.Bilingual in English and Spanish is required.ResponsibilitiesOversees and coaches 5-7 customers at a timeTrains customers on workflows inside Redzone software through multiple 90-day on-site deployments Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floorTracks performance data and customer uplifts throughout the deploymentLeads process improvement and kaizen activities for customers Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift resultsFacilitates remote weekly customer progress meetingsIdentifies miracle stories as well as miracle results to guide celebrations of wins with the customerManages project schedules with customersProvides Success Assessments upon project completionDelivers executive overviews and provides customers with information related to all Redzone programsTroubleshoots customer technical issues as neededSupports customer identification of next steps in their Redzone journeyOther duties as assignedFluent in both English and SpanishSenior Operations Leadership experience in manufacturing environmentsAbility to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvementAbility to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clientsAbility to develop/maintain strong relationships with clients and internal teams Excellent interpersonal and organizational skillsStrong written and verbal communication skillsSound judgment and excellent assessment skillsAbility to manage time effectively and to work in a high paced, high growth environmentAbility to prioritize tasks within active projects to meet critical path deadlinesAdvanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)Tech friendly and comfortable communicating technical requirements about networking, wireless, and software informationAble to learn software required to perform successfully in this positionProgrammable Logic Controller (PLC) experience and familiarity is desired, but not requiredEducation/ExperienceBA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management2 years in a similar position, providing direct coaching to business clients, is desired but not requiredCompensation Package:Base pay range: $125,000-150,000 USD Annual (12 Months) Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.This position is also eligible for an annual company performance bonus.U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.About QAD and QAD Redzone:QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mi